Who Handles Refunds
en-en-ketosana.com does not sell KetoSana directly and does not process payments or refunds. All orders are placed with the official KetoSana supplier, and all refund requests are handled by that supplier under its own terms.
The 60-Day Money-Back Guarantee
The official KetoSana offer includes a 60-day money-back guarantee. In general terms, if you are not satisfied with the product you may request a refund within 60 days of your purchase. The exact conditions, including whether opened or unopened bottles must be returned and who pays return shipping, are stated by the supplier at checkout and in your order confirmation.
How to Request a Refund
- Locate your order confirmation email. It contains your order number and the supplier's customer service contact details.
- Contact the supplier's customer service within the 60-day guarantee window and state that you would like to request a refund under the money-back guarantee.
- Follow the return instructions you are given, including any return address and shipping requirements.
- Keep proof of postage until your refund is confirmed.
Tips
- Note the date of your purchase so you know when the 60-day window ends.
- Keep the bottles and packaging until you are sure you will not return them.
- Read the current guarantee terms on the checkout page before ordering, since conditions can change.
Questions
If you cannot find your order confirmation or are unsure who to contact, reach out through our contact page and we will point you in the right direction. Please note that we cannot issue refunds ourselves.